Voice error and break the journey

Voice
1

Hi Team,

I have issue when triggering IVR using the API. suddenly, there’s an errors in logs like in the below:

6677081387937711_60d57204-a114-4c9a-81e8-8c6e32ec4038][error] Finding Next Step : {

  • "message": "Expected datatype for voice_ringing_time is number but received: string",*

  • "stack": "TypeError: Expected datatype for voice_ringing_time is number but received: string\n    at BotVariables.#hasSameDatatype (/app/models/BotVariables.js:285:19)\n    at BotVariables.set (/app/models/BotVariables.js:126:30)\n    at setVariable (/app/components/builder/actions/setBotVariables.js:55:33)\n    at setBotVariablesNode (/app/components/builder/actions/setBotVariables.js:96:27)\n    at async executeNormalAction (/app/components/builder/nextStep.js:844:5)\n    at async executeStepActionNode (/app/components/builder/nextStep.js:1135:21)\n    at async nextExecutableStepNewBuilder (/app/components/builder/nextStep.js:1200:16)\n    at async executeNewBuilder (/app/components/builder/nextStep.js:1285:28)"*
  • }*

the journey will break after the erros appear. would you mind to check that error?

Thank you

2

anyone can help on this issue?

3

Greetings Anang,

If you have done the basic sanity check and you feel this is a platform bug, please raise a ticket for this.

Thank you