What does the metric business-initiated-conv in User engagement Table mean. PFA
I believe these are majorly notifications that the business initiates to the end user. (24hrs after the first notification is not charged)
Conversations are of 2 types
Thanks for the info. But im able to see two Business Initiated Messages in the user engagement events. One is Just Business Intiated message and another Business intiated Conv
@Dimple_Mehta Here - business-initiated-conv is an event triggered from WA side. This number can be faulty sometimes.
While business-initiated is an internal event we push for every business initiated message on WA. Refer to this metric.
Hey @Sanskrity Just out of curiosity, is business-initiated-conv the same count/metric that is reflected in the Meta dashboard as Business-initiated conversations in the last 24 hours?
If yes, won’t there be a reconciliation issue if the number in Meta and our dashboard won’t match?
@Dimple_Mehta The numbers on Meta dashboard will be the correct ones. Which we show on our Metric page as well. Please refer to that on the Platform.
Insights > Metrics > Filter for WA channel > Whatsapp consumption