What is the session timeout for every channel?

Channels
1

What is the expected session timeout for every channel?
Like Websites, WhatsApp, Facebook, GBM, Instagram, Viber, Telegram, IVR, etc

We need the session timeout for every channel-wise. Please help us with the details.

2

  • Sessions are of 24 hours, instead of 30 mins. One single session can be any number of interactions the user has in a 24-hours window from the start of the session. A new session is started after 24 hours.

  • Reason - To show a more accurate number for Sessions and bring consistency with other channels (like WhatsApp)

  • Timeline - This is live since Sept 1, 2022

  • Session duration is now calculated based on time taken for each user response, until 30 minutes of inactivity. If there is a 30 mins gap between 2 user responses, then that user response time will be reset to 0. The sum of all user response time in a given session makes up for its total session duration.

  • Reason - Better accuracy in metric calculation

  • Timeline - This change is live from Oct 13. Older date range will still have previous calculations applied.

1 Like
3

@Subhrajit_Gupta - Is this 24hr for all the channels we are having on the YM Platform, please confirm once.

4

Hey @Nitesh_Ranjan yes for FB and Telegram is 24 hrs , not sure for other channels.

5

@Nitesh_Ranjan For Instagram channel, it is 7 days.