I am running an Outbound whatsapp campaign. I wanted to access the response that the user is providing to my campaign. I was told to use the Quick Reply Event and also use quick replies in my whatsapp template. Now I am able to access the response if the user selects from the quick replies I have provided. However that’s not always the case. For Ex: The 2 options are “YES” and “NO” but the user doesn’t select any and types say “I have a different response”.
I want to access all these responses and use them further. The first response to any campaign i want to access that in a flow.