As far as I know small talk response is not followed up by anything, but as per the QA request I wanted to know if we can do a follow up message or journey after the small talk response.
Hi @Mayank_Negi ,
- You can extract all small talk, delete them and upload them as FAQs to configure them and add the follow-up.
- You can use a 2-3 second timer event to trigger a flow. In that flow in a function check the context and intent. For those intents fitting in the small talk for the last intent-history in context, you can configure a QuickReply/text follow-up, else resolve empty for all other intents. (Requires debugging if context gives small talk intent)
Hope it helps!
Okay so the answer is No, we can not do that from small talk section. but we have to add them as FAQs , and FAQs are not exactly small talk so this kinda defeats the purpose.
The only purpose of a Conversational dialogue engine is a valid response to every utterance of the user.
Depends on how you execute it.
Hi @Mayank_Negi, if your last sent message in the bot is a prompt. After the small talk message is triggered the previous prompt will follow. PFA
Do you know if this works if we use a Store Comment node as well?
Generally Store comment completely ignores NLU, so was wondering if Small talk overrides the Store Comment node
Yes @gautham, Small talk is ignored when store comment is used.