Can we trigger a follow up message or any other thing after the Small talk?

Studio
1

As far as I know small talk response is not followed up by anything, but as per the QA request I wanted to know if we can do a follow up message or journey after the small talk response.

2

Hi @Mayank_Negi ,

  1. You can extract all small talk, delete them and upload them as FAQs to configure them and add the follow-up.
  2. You can use a 2-3 second timer event to trigger a flow. In that flow in a function check the context and intent. For those intents fitting in the small talk for the last intent-history in context, you can configure a QuickReply/text follow-up, else resolve empty for all other intents. (Requires debugging if context gives small talk intent)

Hope it helps!

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3

Okay so the answer is No, we can not do that from small talk section. but we have to add them as FAQs , and FAQs are not exactly small talk so this kinda defeats the purpose.

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4

The only purpose of a Conversational dialogue engine is a valid response to every utterance of the user.
Depends on how you execute it.

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5

Hi @Mayank_Negi, if your last sent message in the bot is a prompt. After the small talk message is triggered the previous prompt will follow. PFA

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@Harshin_Balaji

Do you know if this works if we use a Store Comment node as well?
Generally Store comment completely ignores NLU, so was wondering if Small talk overrides the Store Comment node

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Yes @gautham, Small talk is ignored when store comment is used.

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