Can we trigger an outbound message on Whatsapp whenever a new user record is added in Yellow’DB table or CDP ? Let’s say a web bot does a Lead gen where it asks name and whatsapp number and adds the user record on Yellow’s DB table and whenever a new record is created it triggers an outbound notification to the Whatsapp number of that new user.
@Samarth_Mehta
Yes,
We have user360 events.
On event trigger, in studio you can trigger a flow to perform any automation (including sending an outbound message)
Also let’s say along with this event of a new record getting created , if we have an additional condition where we need to check a specific CDP property type let’s say if there is a column of user type: customer or employee. Now we send a specific template when a customer record id created and a separate template sent when an employee record is created ?
Yes
you can pull that data from CDP inside our builder and perform any if…else logic to tailor which template they get sent
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