Hey, in case of quick replies, if the user firstly chooses one option but then again chooses some other option it goes to fallback value , but can the reply mapped to that option come instead of the fallback value?
Hi @Riya_Taneja ,
Can you please elaborate with an example and screenshot?
Didn’t understand what you said…
Hi @Riya_Taneja quick replies are worked as single input prompt.
In this case, when the person chooses the second option , it goes back to default fallback, i want to ask if it can redirect to the output which we have set up for that quick reply.
Hi @Riya_Taneja Quick reply don’t work in this manner. Because you can only select one button from the quick reply at a time. After selecting the button you going to next step and because of this you cannot trigger a different message from the same quick reply.