Is there any way to have dynamic channel id for freshchat integration as our customer need to have grouping the ticket based on the freshchat topics?
Hi @Hasan_Nabil , what do you mean by grouping based on the freshchat topics?
so basically when the user connecting to an agent, the freshchat automatically put the ticket on certain topics based on the channel_id we set on the integration
But they want to have different topic based on the user query. example for query “New Reservation” the ticket topics/channel must be “New Reservation”.