We are getting these type of message “Hmm. I’m a little confused. Are these close to what you meant?” While customer communicating with the bot but this message doesn’t been there in the bot.
Can anyone let me know how can I remove this from the bot?
Bot id: x1573449987921
Bot Name: Asian paints
Thank you,
Ambedkar
Hi @Ambedkar_Gangula , can you check if that message is present in the suggestions ?
Hi @Harshin_Balaji, This message is not present anywhere in the bot and it’s showing the journey names as quick replies to the customer which are been in the small talk. but small talk not enabled
Please share access to “product-team@yellow.ai”
Given @Sriram_Pingali , Please check
Also. replication steps please