Is it possible to have a specific bot flow that Website/PWA bot starts with based on from which Source the user is redirected from?

Engage
1

Is it possible to have a specific bot flow that Website/PWA bot starts with based on from which Source the user is redirected from ?

lets say there is a specific flow for a person coming from whatsapp to a web bot and different one for SMS

2

you shoudl differentiate the url that you sent to whatsapp and sms. and you can trigger the journey using bot url with query parameter ym trigger journey.

e.g. : https://cloud.yellowmessenger.com/liveBot/x1655991962104?ym.triggerJourney=vent-out-slack_echxgw

3

However this will only be possible only for PWA and not in case of Website bot. Right ?

4

yes. correct

pwa link