Do we have a ready integration with MoEngage? If yes, what is the scope of that integration? A client is looking forward to the below pointers as a capability. Can we support all this?
- The main use case is that overall campaign management for clients will happen through MoE – segmentation, content config, etc – and WhatsApp will be one of the channels through which the campaigns will be executed.
- Capturing actions/responses on campaigns
- Capturing customer services/complaints/feedback data in MoE for more personalized and relevant responses to customer inquiries