How do we ask for a survey on Whatsapp for our users.
We want to make this an outbound activity where we’re reaching out to a few customers asking for their feedback.
You can build out a feedback flow end-to-end on Whatsapp using the Whatsapp List node and the Carousel cards.
Considering you’re building this out along with Outbound notifications
- Create a template with a quick-reply button to trigger the survey.
- Use the Whatsapp Template Manager from marketplace to handle these template responses at scale.
- Set values like the template name and the button value of the template you’ve created
Eg: Template name: Survey_template , button name: Share Response. - When a user clicks on Share Response
Once these are set up you’re ready to build out the flow.
What type of survey do you have in mind?