Tracking and Whitelisting Opt Outs

Engage
1

Client want to explore adding opt out to the WhatsApp campaigns.

Do we need to add this as a button or a simple text message at end of template content. Which is the best option?
Also, what is the best keyword which needs to appear on the opt out button/text? Is it opt out or unsubscribe?
Will the contacts opting out will be maintained with the date of opting out?
Yes, we check in this section. Is this correct?

Screenshot 2023-06-23 at 7.54.46 PM
Screenshot 2023-06-23 at 7.54.46 PM2836×986 221 KB

2

For the Optout option on WhatsApp, it’s best to use a button or a simple text message at the end of the template content. A button might be more visually noticeable and user-friendly.

You can use “Opt Out” or “Unsubscribe” to keep it straightforward and easy to understand.

There is no dashboard to check when a user has opted out. However, you can see this in the userUpdate event.

3

Hey Harsha,

How do I setup for the user to be automatically opted out if they reply STOP to a message?

Do I set it up as an intent in a Studio Flow?

4
  1. Add a stop button or a similar user interaction point in the bot’s conversation flow such as a “Stop” or a button with the label "Unsubscribe, use intent to trigger in case of text input.
  2. Update the whatsAppOptin status to False.
  3. Include only opted-in users when sending out campaigns