We can see the count information about the top flows which are visited by users in insights. Similarly, can we have a customised report to track the count of some specific keywords or utterances in chat conversations?

We can see the count information about the top flows which are visited by users in Insights. Similarly, can we have a customised report to track the count of some specific keywords or utterances in chat conversations ?

@Samarth_Mehta Could you share more on why this is required? If it is for what intents they triggered - you can check that from Top Flows Visited. If it is for top unidentified utterances - you can check more from Studio > Analysis > Training Performance.