User Inactive Event - can we redirect it to last visited step?

Studio
1

If a user is inactive for like 5 mins, then can we take him to the last visited prompt?

2

Hi @Mayank_Negi ,
Please check event hub and go for timer events.
Check Show prev prompt and save it.

Screenshot 2022-12-08 at 12.03.47 PM
Screenshot 2022-12-08 at 12.03.47 PM1920Ă—1092 82 KB

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3

Hey @Subhrajit_Gupta by doing this, whenever a user is inactive he will be presented up with the previous node right?

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4

Yes, it should.
However please check if

  1. It works for switching back to another journey. If it doesn’t, you have to route it via memory assignment to the last prompt of prev journey.
  2. If there are functions or other nodes between 2 prompts. If it doesn’t you have to route it via memory assignment to the last prompt.

Hope this helps.

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5

@Subhrajit_Gupta How to route it via memory assignment to the last prompt of prev journey? Can you please tell me that.

6

Hi,

  1. You add a global variable. Before the step from where it needs to go to the previous intent’s last node, you set it with some value.
    This event comes in a journey configured. Check the context history possibly the last or second last step. You trigger the journey accordingly.
  2. With the variable that you already set you need to check in that journey if the variable is the same then route it directly to the last node of the previous journey and set the variable to null.
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Can we please connect regarding this and maybe you can give a demo of how to achieve this? That would be helpful.