During the live agent connectivity we need to get some details from the user (name, phone and email id )and for that have created a user data journey . If a user is raising a second ticket during the same session i don’t want to trigger my user details journey again as i have already got the details .
I triggered a logic node with a conditions
a. name is set then don’t trigger user details journey if not then do
b. if name is undefined then trigger else wont
This is not working as expected . Could anyone please suggest how to achieve the same?