We are not receiving the event for user feedback prompt

Hi
I am using the feedback prompt to capture the user response. Once users enter the rating, we do not receive any event on our bot.
Earlier the same is working fine but now we are facing this error.
Not sure whether it is a platform issue or something else.
Platform:- App
botid:-x1664456336567

Please raise a ticket in our internal Jira board with the necessary details to help us debug this issue.

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