We have 2 child bots for Zest Money that we have to integrate into the backend into a single parent bot with a unified inbox. Now the challenge is one of the bots has a few custom fields while the other child doesn’t have one. While transferring chats to agents from the latter bot would the custom field window still appear? What is the expected behavior here?
The client ideally doesn’t want the custom field window to appear for the latter child bot.