How can we export conversation logs with tags ?
if we go to Insights → metrics → export data → chat Transcript
we are able to download conversation logs
along with the conversation logs we need the tags details to be included
please help to achieve this if no please help with a reason why
Currently this is not possible.
Want to understand the need for export in detail.
You can raise an internal JIRA request for the same.
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@Aakanksha_Jain the need for the same is they need to share a consolidated report on conversation details with their higher management and for more better understanding and clarity on conversation logs.
please find the JIRA ( RB-8598 ) ticket below -