How to export a conversation log of specific user?


Am able to view the conversations of all users in Studio → conv. log.

But how can I download or export the specific conversation log?

Downloading is currently not available but you can share the link.
Why are you looking to download conversation logs? What is the use case ahead?

Client wanted to download the conv logs of all users and analyze where exactly the customer is stopped / where the BOT not able to respond. The downloaded conv details can be analyzed by team outside of platform (inside platform they can analyze, but they want to give it to a team instead of single person review).
Hope you got the client requirement?

you can get the csv file from Insight - Metric - Export data

result would be in csv

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