How can we get the data average handling time in our insight dashboard

[Abdullah_Zuhud]

How can we get the data average handling time in our insight dashboard for certain agent

cc @surbhi265

[Harshin_Balaji]

Hi @Abdullah_Zuhud , In Insights section. Select Chat tickets table. In Chat Tickets table, Summarise the Data by Average of Resolution Duration and Agent Email.

[Abdullah_Zuhud]

could you please share screenshot how? @Harshin_Balaji

[Abdullah_Zuhud]

whihc one should i use?

Resolution Time Created? or Resolution Time Assigned?

[Jayesh_Rana]

Resolution Time Assigned.

[Harshin_Balaji]

Hi @Abdullah_Zuhud , Summarize by Resolution time created first and then add another condition to group by the agent email.

[Abdullah_Zuhud]

thank you guys. it is helpful