The contacts creation event which happens on the inbox module, how to capture that? because of the requirement over here is, to use that event and make a insert in studio module database.
Please let me know.
Regards
Ajeet
The contacts creation event which happens on the inbox module, how to capture that? because of the requirement over here is, to use that event and make a insert in studio module database.
Please let me know.
Regards
Ajeet
Hey @ajeet.shankar , we don’t have an event for contact creation. Can you explain the use case?
You can use ticket-resolved
event and then push that into the database as and when they are being resolved by agents, if that helps