Ticket-created and ticket-missed event is missing

I already checked the logs and enable all the event on event hub in inbox category and run through the logs, but I cannot get the ticket-created and ticket-missed event. I need this data to track the ticket real-time and record the data to the database as our live chats table is only showing the ticket with assigned status

We don’t have an event for ticket-created. We only have events for individual chat statuses like resolved, missed, queued etc.,

Can you create a JIRA ticket for us to look into the ticket-missed event issue?

Hi @Sandeep_Rajaram
I’ve raised a jira ticket Log in with Atlassian account

but I also cannot find any ticket missed event after I marked the ticket as missed