Is it possible to restrict the email ticket creation for the particular email id on cloud platform?
For eg: noreply@support.lazada.co.th ticket should not gets created on the inbox module
@Sandeep_Rajaram Any inputs on this?
Hey @Likhin_Jain_S_M Can you explain the scenario in detail involving the mentioned email id?
Hey @Sandeep_Rajaram
We have integrated the the Email Ticketing on our cloud platform.
If an user send a mail to this email id**contactus.th@decathlon.com*. It will be treated as ticket and it will be generated in the platform.
So coming to the point the below email id is a noreply mail it’s kind of used for notification purpose.
noreply@support.lazada.co.th.
So any email from the above email id ticket should not be created in the platform
Hey @Likhin_Jain_S_M, Thanks but I’m still not clear on how “noreply@support.lazada.co.th” email fits into the ticket creation process. From where is this email getting generated? What do you mean by “its used for notification prupose”? How is it currently creating tickets in Inbox?
Can you explain the above questions?