Bot and User conversation Transcript

Studio
1

Can the conversation logs of the Bot and user be sent to a client’s CRM platform via APIs ?

The usecase is that the customer will not use Yellow’s Inbox module hence when the conversation gets transferred from the bot to the human agent (human agent is chatting via CRM dashboard not YM Inbox) so the initial bot and user conversation logs needs to pushed for the reference of agents. Is it possible ? If yes then how ?

2

you can use

https://{{{baseUrl}}}/api/agents/data/messages?bot={{{botId}}}&uid={{senderId}}

baseUrl is cloud.yellow.ai or based on region.

as a header put x-api-key from bot