Our customer wants to know how many times the user inactivity event is triggered but we could not find that information.
We would also want to know how many times an Intent is triggered as a part of the prediction. currently we have information related to how many times a flow is triggered.
Hey @RamachandraReddy,
You can create a custom DB Table with the required column values and whenever the user inactivity event gets triggered and you can insert the required details into the custom DB Table.
Then you can create a custom analytics by making use of this custom DB Table.
We would also want to know how many times an Intent is triggered as a part of the prediction. currently we have information related to how many times a flow is triggered.
For this, You can checkout my comment on this community post: How to check most triggered intents
You can create a custom DB Table with the required column values and whenever the user inactivity event gets triggered and you can insert the required details into the custom DB Table.
Hi Amudhan,
Can you please list out the steps to achieve the above?
Regards,
Manthan V Rathod
This is for intent. I am asking for event. If you see he has written this -
You can create a custom DB Table with the required column values and whenever the user inactivity event gets triggered and you can insert the required details into the custom DB Table.
How to achieve this step by step?
Hey @Manthan_Rathod,
What is the use case you are trying to achieve?
If you just want to know how many times, the ‘user inactivity’ event has been triggered, whenever this event comes, you will be executing a flow right?
On that flow, You can just do a Database Table Insertion so that Every time this event comes, this custom DB Table will have 1 record.
Once this is done, You can create a custom analytics based on this custom DB Table.
For Reference, Here are some Document Links:
Feel free to let us know, if you have any questions on the same.
Yes, this is exactly what I am planning to do but I am not able to attach the inactivity event as a start trigger. I’ve created inactivity event of 5 mins but I don’t see this event in the event trigger option in the start node.
@Manthan_Rathod, Can you check whether you have disabled the option “Handle event with message” on the event which you have created under the “User inactivity events” Section?
If you haven’t already, disable the above option and check whether now you are able to see this Event on the start node trigger.
Feel free to let us know, if you have any questions on the same.
Yep that worked. Thanks a bunch! Can you help me with the bot-closed event too? So if anyone’s using the sandbox or the prod pwa link on their phones (android/ios) and while using the bot closes the pwa directly, can we capture this? I have attached bot-closed event to the start trigger of a flow but it doesn’t seem to work, any ideas here?
@Manthan_Rathod, Glad to assist you.
For Better Visibility, Let us not combine 2 threads into a single thread.
I think you are referring to this thread: How to capture bot closed event in pwa?
We will discuss about the ‘bot-closed event’ on the above thread.
Certainly that works. We can continue over the above thread 