How to send chat transcripts from Inbox to a Backend

[Samarth_Mehta]

Sending Chat transcripts (Both Bot conversation and Live Agent chat) to a customer’s backend via API or webhook integration ? Is it possible via Inbox APIs ?

[Parthiban_J]

Hey @Samarth_Mehta You can try this api to get chat transcripts

curl 'https://app.yellow.ai/api/agents/data/messages?bot=<BOT ID>&uid=<UID>&limit=100&ticketId=103954'

Note: Limit and TicketID is optional

I hope this will work

[gautham (Gautham Menon)]

@Samarth_Mehta

your question and description is the same.
try to summarise it to keep it searchable for other folks