How to send chat transcripts from Inbox to a Backend

Sending Chat transcripts (Both Bot conversation and Live Agent chat) to a customer’s backend via API or webhook integration ? Is it possible via Inbox APIs ?

Hey @Samarth_Mehta You can try this api to get chat transcripts

curl '<BOT ID>&uid=<UID>&limit=100&ticketId=103954'

Note: Limit and TicketID is optional

I hope this will work

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your question and description is the same.
try to summarise it to keep it searchable for other folks

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