In the system variables we have sentiment analysis how we can use it?

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In the system variables we have sentiment analysis how we can use it ??? Is it related to end user feedback/action on the agents response???

Screenshot 2023-04-03 at 5.53.47 PM
Screenshot 2023-04-03 at 5.53.47 PM1466×764 48.8 KB

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@Vikash_Kumar @Aakanksha_Jain Pls comment on this

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hi @Vikash_Kumar @Aakanksha_Jain can you guys help me on this query?