Can we capture any insights of video/audio calls, capture time handled on video/audio call, start and end time of the call?
The default reports don’t have these
Hey @Priya_Sharma Have you tried out the Video chats data that we provide in Data Explorer? Pls take a look at the data that we provide and let us know if you are looking for anything in specific, along with the use case for it.
Link - https://cloud.yellow.ai/bot/<botid_here>/growth/data-explorer/default-tables/video_chats
