Redirection to Cloud Inbox not happening in Production

Hi Team,

We are using cloud Inbox in app bot. In staging, when we click on support icon, it is getting redirected to Inbox module. However, after production deployment when support icon is clicked, we are not getting redirected to cloud Inbox. It is staying in App inbox.

Any settings we need to enable for Prod?

Hi Anoosha, pls check if the checkbox under the support module in app is marked. PFA