Hi Team,
We integrated duroflex bot with sales force live integration. On trying to connect with agent, i am getting the ticket data as empty.
Screenshots:
I am using the below function to raise a ticket. However am getting the ticketData as empty.
What could be the issue here?
app.raiseTicketForThirdPartyLiveChat({
issue: "Test Issue",
contact: {
phone: "9876543210",
name: "Raj",
email: "Test@email.com"
},
salesforceLiveChatCustomFields: [],
salesforceLiveChatCustomEntities: [],
salesforceLiveChatAgentId: "",
salesforceLiveChatAgentAssignedMessage: "",
salesforceLiveChatVisitorLanguage: "English",
salesforceLiveChatQueuePositionMessage: "",
salesforceLiveChatUpdatedQueuePositionMessage: "",
salesforceLiveChatAgentTransferredMessage: "",
salesforceLiveChatEstimatedWaitTimeMessage: "",
salesforceLiveChatDisplayAgentName: true,
salesforceLiveChatIdleTimeWarningMessage: “”,
salesforceLiveChatIdleTimeTimeoutMessage: “”,
salesforceLiveChatConnectionFailureMessage: “”,
salesforceLiveChatAgentDisconnectMessage: “”,
salesforceLiveChatAgentTimeoutMessage: “”
}).then((ticketData) => {
app.log(ticketData, "ticketData");
// Display appropriate message based on the ticketData
}).catch((error) => {
app.log(error, 'error');
//Error handler
});```