Send notification by using conversation ID

User will raise request on platform, In the background a ticket is created via consuming API. Once the ticket is fulfilled we want to send notification to user about ticket being fulfilled.

Please let us know how can we achieve this.

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Where is this ticket created?
Does this tool have the ability to make API calls?

Alternatively, if the tool has an out of the box integration with yellow, we will provide the webhooks needed to pass that event over to yellow - from which you can automate notifications