We are working on Myralis’ PoC and they’ve asked us whether it is possible to use an email account as an input channel - as if in WhatsApp or Instagram. Is it possible? If not, do you have any workaround which we can present to them?
Just the basic email deflection, or ticketing
@vishnu_priyan can you take this up?
Ticketing is handled by the inbox team. Please refer to this document - Email ticketing overview | yellow.ai. Keeping @Sandeep_Rajaram from inbox in CC.
That´s fantastic… I am trying to understand what to fill in each segment…
Would that be ok? For a first step configuring it?
ok, let´s simplify…
I just need to send an email to the bot, and the bot would reply with a link that would drive me to the website bot, but we need to make things happen… and I got this SS as an evolution: