Use Case: We have 10 live agents active/inactive and based on the query and specific journey we need to assign the chats.
For example, a set of groups (live agents) will address general queries and another set of groups (live agents) will handle queries to specific use cases.
How we can implement this?
Hey @Ankit we can achieve this thing you need to create the groups of the agents in the settings of the Inbox module and then In the raise ticket node click on Advanced Options and then configure the group over there.
Try this way once.