Use case requirement : We have a use case where the customer wants to connect with a specific agent on the Live chat connection. But as per our requirement we want the customer to select the agent from a drop-down list or by entering the name of the agent in the chat before triggering the live agent connection. How do we achieve this?
We can create a group and assign one agent to on group this is not feasible for larger agents case
What is the format to get the list of all the available agents(whose is actually available in inbox).
Which parameter are we supposed to check based on the availability since we don’t need the names of agents who are not available. I tried with the below format, it didn’t work.