how do we pass clickable url while raise ticket to inbox ? we can pass the string, but not clickable as of now.
use case : As an Agent i want to click certain url so i can see customer data detail when user comes to inbox.
Hey @Abdullah_Zuhud Pls explain what do you mean by clickable URL? What customer data detail does the agent expect to see here? Pls share image/screenshots for reference, if any
@Sandeep_Rajaram They want to see the customer detail in their other system. so they can see their customer transaction history.
current : we can only pass the url as string as of now into custom field.
e.g. : {{{baseIrl}}}/?userId=xxxxx. agent need to copy paste the url to get into their system.
expected : agent just need to click the url, so no need to copy paste the url.