After 10 mis of idle time, how we can End/Close conversation. Then customer will begin chat from start.
There is option to show message if customer idle, by using “User Inactivity Event” - “OnHoldMessage”.
But how to End/Close conversation.
I’m extremely sorry for the delay. Please allow me to get back to you on this issue by end of the day today.
Using the “User Inactivity Event” you can send a message to the user, but currently it’s not possible to end the conversation.