@Pratik,
After 10 mis of idle time, how we can End/Close conversation. Then customer will begin chat from start.
There is option to show message if customer idle, by using “User Inactivity Event” - “OnHoldMessage”.
But how to End/Close conversation.
1 Like
Pratik
(Pratik Parmar)
2
Hey @senthil.vasan
I’m extremely sorry for the delay. Please allow me to get back to you on this issue by end of the day today.
Pratik
(Pratik Parmar)
3
Hey @senthil.vasan
Using the “User Inactivity Event” you can send a message to the user, but currently it’s not possible to end the conversation.