[image] I see there is a field named “Send chat transcript” with only accept Boolean value. May I know what is the purpose of this and what will be look like in the salesforce?

Hello Hasan, The Send chat transcript field allows you to send the conversation history between the end user and the bot as the initial message to the agent. Since this is a boolean field, pass the value True to send the chat transcript to the agent and if you don’t want to send the chat transcrip…

"Send chat transcript" in Salesforce Live Chat Integration Field

Marketplace & Integration

Hasan_Nabil (Hasan Nabil) February 28, 2024, 6:31am 3

will it inside the conversation tab or in the past chats tab ?

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"Send chat transcript" in Salesforce Live Chat Integration Field

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