Newbie here. Any help will be appreciated.
Yesterday I created a WhatsApp Bot Journey to raise a ticket as and when user has a intent.
Based on that I have asked Name and Query as these are mandatorily requirement. I am facing below issues or unable to understand clearly :
- To update those details for the users in the future so that those details are not asked again after the interaction.
(Alternatively I will add other user details where these things should not be asked later whenever user raised that query)
Unable to update in the variable property. It asks me Name every-time as this is required condition.
I am trying to reply to the users via chatbox in yellow.ai but unable to send the messages.
I am straightaway going to Fallback message even though all the respective fields are entered within the chat.