Raise a Ticket (Issue)

Hi All,

Newbie here. Any help will be appreciated.

Yesterday I created a WhatsApp Bot Journey to raise a ticket as and when user has a intent.

Based on that I have asked Name and Query as these are mandatorily requirement. I am facing below issues or unable to understand clearly :

  1. To update those details for the users in the future so that those details are not asked again after the interaction.

(Alternatively I will add other user details where these things should not be asked later whenever user raised that query)

Unable to update in the variable property. It asks me Name every-time as this is required condition.

  1. I am trying to reply to the users via chatbox in yellow.ai but unable to send the messages.

  2. I am straightaway going to Fallback message even though all the respective fields are entered within the chat.