I want to pass CSAT custom field in CHAT ARCHIVES report

[Kanhai_Kumar]

Hi Team

we are using custom journey for CSAT. and that CSAT value i need to pass in CHAT ARCHIVES report.

[gautham (Gautham Menon)]

@Kanhai_Kumar
You can refer to this thread as reference

CSAT Feedback in Chats Archive inbox cloud.yellow.ai

Hi team, We are enabling CSAT Feedback in the BOT flow and use database to store the CSAT Feedback. Currently we are looking for possibility to update the data captured from this flow to cloud.yellow.ai inbox module analytics graph (image 1) and chat archive table report (image 2) [image] [image] Should we handle this using API or we have to configure something here. Need insights. Thank you