When we re-open the previously resolved or closed chat, it opens a new ticket with the same chat context. Can we disable this feature and let the previous ticket itself go into an active state.
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Hey @Nihar_Sandeep_More Unfortunately this is not a setting that we can control. This is the default logic for live chats now.
Can you help me understand how this creates a problem? On what circumstances do we reopen a live chat here?