How long will it take to automatically mark the ticket as closed from queue chat

[Sangeetha_R]

Based on below condition, i tried to replicate a case

As an agent, i marked the status as AWAY and i logged out from the system

As a user, i tried connecting with an agent and the ticket got queued.(We have enabled the queue setting- and its inside working hours)

After 8 mins, the ticket got missed automatically as no agent has logged.

But in doc, its mentioned as below. But how long will it take to automatically mark the ticket as closed from queue chat

[Sandeep_Rajaram]

Hey @Sangeetha_R Thanks for the detailed explanation.

To help you better, can you confirm if you have enabled queued chats inactivity by any chance? Possible to share the Queue Handling settings page screenshot?

[Sangeetha_R]

Hi @Sandeep_Rajaram
Nope, i havent enabled the inactivity setting

[Sandeep_Rajaram]

Hey @Sangeetha_R This does look like a bug. Pls raise this internally in JIRA for the developers to look into this and comment