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Canned response for user with only inbox agent & analytics subscription
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|
1
|
409
|
March 15, 2023
|
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Data Masking in Inbox
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0
|
412
|
March 10, 2023
|
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User details in manually raised ticket
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6
|
569
|
March 7, 2023
|
|
How can we prioritise the ticket in queue based on the priority
|
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3
|
372
|
March 6, 2023
|
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Fetch agent details and availability status before raising ticket
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8
|
448
|
March 6, 2023
|
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Custom fields - Not required but required (?)
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0
|
374
|
March 2, 2023
|
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Redirection to Cloud Inbox not happening in Production
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|
1
|
372
|
March 1, 2023
|
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User activity website in Inbox ticket
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|
1
|
352
|
February 28, 2023
|
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See change logs inside inbox setting
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1
|
336
|
February 27, 2023
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Agent Report through SFTP
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0
|
356
|
February 23, 2023
|
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How to inform user that the ticket is already transferred to other agent
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0
|
362
|
February 22, 2023
|
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Custom fields for unified inbox orchestration bots
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|
1
|
471
|
February 21, 2023
|
|
In the inbox module, for a specific Whatsapp Chat ticket does the single and double tick represent the read receipt of the message?
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|
1
|
410
|
February 21, 2023
|
|
Inbox - Monitor - Team
|
|
0
|
327
|
February 20, 2023
|
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Automatically fetch the working hours
|
|
0
|
355
|
February 17, 2023
|
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Nick name for AGENT in Yellow Inbox
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4
|
429
|
February 17, 2023
|
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Ticket creation for every incoming/outgoing call - Voice bot
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0
|
318
|
February 16, 2023
|
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To push Bot Chat Archive Data to customer
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|
1
|
376
|
February 16, 2023
|
|
Does somebody know a good way to show to customer that an inbox supervisor can block an agent trying to send a doc to the customer while in a chat? Or give the agents limited possibilities?
|
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0
|
407
|
February 15, 2023
|
|
Maximum multiple agent login
|
|
0
|
392
|
February 10, 2023
|
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Chat transcript not being received on email after setting clients email server in Send Chat Transcript
|
|
2
|
468
|
February 10, 2023
|
|
I want to pass CSAT custom field in CHAT ARCHIVES report
|
|
1
|
673
|
February 7, 2023
|
|
How can we migrate chat history and ticket from other system to our platform?
|
|
1
|
285
|
February 1, 2023
|
|
Can the agents on chat dashboard send the stickers to the users?
|
|
3
|
428
|
January 31, 2023
|
|
Is it possible to disable the email content alone?
|
|
3
|
392
|
January 30, 2023
|
|
How can we get the data average handling time in our insight dashboard
|
|
6
|
340
|
January 26, 2023
|
|
Unify inbox on app bot
|
|
2
|
323
|
January 25, 2023
|
|
If agent idle time in our mobile apps it automatically log out
|
|
1
|
453
|
January 25, 2023
|
|
Reply from campaigns
|
|
4
|
449
|
January 24, 2023
|
|
Testing Bot with inbox - FAIL
|
|
10
|
460
|
January 19, 2023
|