|
How can we prioritise the ticket in queue based on the priority
|
|
3
|
358
|
March 6, 2023
|
|
Fetch agent details and availability status before raising ticket
|
|
8
|
437
|
March 6, 2023
|
|
Custom fields - Not required but required (?)
|
|
0
|
372
|
March 2, 2023
|
|
Redirection to Cloud Inbox not happening in Production
|
|
1
|
362
|
March 1, 2023
|
|
User activity website in Inbox ticket
|
|
1
|
348
|
February 28, 2023
|
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See change logs inside inbox setting
|
|
1
|
336
|
February 27, 2023
|
|
Agent Report through SFTP
|
|
0
|
348
|
February 23, 2023
|
|
How to inform user that the ticket is already transferred to other agent
|
|
0
|
360
|
February 22, 2023
|
|
Custom fields for unified inbox orchestration bots
|
|
1
|
465
|
February 21, 2023
|
|
In the inbox module, for a specific Whatsapp Chat ticket does the single and double tick represent the read receipt of the message?
|
|
1
|
397
|
February 21, 2023
|
|
Inbox - Monitor - Team
|
|
0
|
324
|
February 20, 2023
|
|
Automatically fetch the working hours
|
|
0
|
345
|
February 17, 2023
|
|
Nick name for AGENT in Yellow Inbox
|
|
4
|
410
|
February 17, 2023
|
|
Ticket creation for every incoming/outgoing call - Voice bot
|
|
0
|
308
|
February 16, 2023
|
|
To push Bot Chat Archive Data to customer
|
|
1
|
365
|
February 16, 2023
|
|
Does somebody know a good way to show to customer that an inbox supervisor can block an agent trying to send a doc to the customer while in a chat? Or give the agents limited possibilities?
|
|
0
|
400
|
February 15, 2023
|
|
Maximum multiple agent login
|
|
0
|
391
|
February 10, 2023
|
|
Chat transcript not being received on email after setting clients email server in Send Chat Transcript
|
|
2
|
455
|
February 10, 2023
|
|
I want to pass CSAT custom field in CHAT ARCHIVES report
|
|
1
|
648
|
February 7, 2023
|
|
How can we migrate chat history and ticket from other system to our platform?
|
|
1
|
280
|
February 1, 2023
|
|
Can the agents on chat dashboard send the stickers to the users?
|
|
3
|
411
|
January 31, 2023
|
|
Is it possible to disable the email content alone?
|
|
3
|
374
|
January 30, 2023
|
|
How can we get the data average handling time in our insight dashboard
|
|
6
|
319
|
January 26, 2023
|
|
Unify inbox on app bot
|
|
2
|
317
|
January 25, 2023
|
|
If agent idle time in our mobile apps it automatically log out
|
|
1
|
441
|
January 25, 2023
|
|
Reply from campaigns
|
|
4
|
423
|
January 24, 2023
|
|
Testing Bot with inbox - FAIL
|
|
10
|
452
|
January 19, 2023
|
|
Alert message configuration in case of user inactive
|
|
3
|
377
|
January 18, 2023
|
|
[Inbox] For what cases is a user marked inactive?
|
|
1
|
483
|
January 13, 2023
|
|
Getting attachment link and update in inbox custom fields
|
|
0
|
387
|
January 11, 2023
|