|
Can we change the inbox agent feedback rating to thumbs up/down/ emoji?
|
|
3
|
451
|
June 9, 2023
|
|
Inbox Analytics & Integrations
|
|
1
|
441
|
June 2, 2023
|
|
Is this possible to send the user message to the client system using Yellow.ai API?
|
|
1
|
478
|
June 1, 2023
|
|
Inbox Ticket Management
|
|
3
|
523
|
May 26, 2023
|
|
Re-Open previous chat creates new ticket
|
|
1
|
461
|
May 26, 2023
|
|
Session time out for the yellow.ai partner app - iOS and Andriod
|
|
2
|
400
|
May 25, 2023
|
|
Is email ticketing will work in orchestrator bot?
|
|
0
|
415
|
May 17, 2023
|
|
End user inactivity in queue
|
|
1
|
411
|
May 11, 2023
|
|
If the agents keeps themselves are available and forgets to log out, will they be auto logged out after a period or status gets changed as away?
|
|
0
|
397
|
May 11, 2023
|
|
In the system variables we have sentiment analysis how we can use it?
|
|
2
|
499
|
April 18, 2023
|
|
Is it possible to change the pre-defined text "Error while uploading"
|
|
2
|
427
|
April 18, 2023
|
|
Is it Possible to Extract entire Chat dump of all the conversation between live agents & users
|
|
0
|
437
|
April 18, 2023
|
|
Is there any way we can create live agent ticket depend on the specific mail id /user name of the agent?
|
|
7
|
516
|
April 17, 2023
|
|
Telegram Channel
|
|
4
|
421
|
April 17, 2023
|
|
Auto-close Chat Tickets
|
|
2
|
431
|
April 14, 2023
|
|
Create a ticket with a particular email id
|
|
3
|
435
|
April 13, 2023
|
|
Acceptable file formats for the inbox attachment functionality
|
|
3
|
439
|
April 11, 2023
|
|
How long will it take to automatically mark the ticket as closed from queue chat
|
|
3
|
481
|
April 11, 2023
|
|
How to send chat transcripts from Inbox to a Backend
|
|
2
|
442
|
April 6, 2023
|
|
How do we pass clickable url while raise ticket to inbox ? we can pass the string, but not clickable as of now
|
|
2
|
351
|
April 5, 2023
|
|
Inbox Video Calling analytics
|
|
2
|
399
|
March 31, 2023
|
|
Display Estimated Wait Time for users in queue
|
|
1
|
418
|
March 30, 2023
|
|
Can the auto-assignment of Email tickets happen based on the type of email query?
|
|
3
|
371
|
March 29, 2023
|
|
Under what category a ticket will fall, if it is raised inside working hours and all the agents are offline
|
|
3
|
426
|
March 22, 2023
|
|
How can we know the reason why conversation goes to missed chats in Prod Env?
|
|
5
|
397
|
March 21, 2023
|
|
Do we have any filter option in chat analytics?
|
|
4
|
445
|
March 21, 2023
|
|
Trigger same live agent
|
|
3
|
437
|
March 17, 2023
|
|
Handling Queue Positioning inside flow
|
|
3
|
450
|
March 17, 2023
|
|
Inbox analytics report filter
|
|
1
|
465
|
March 17, 2023
|
|
Can we use alias agent name in our Inbox?
|
|
1
|
428
|
March 15, 2023
|