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Re-Open previous chat creates new ticket
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1
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430
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May 26, 2023
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Session time out for the yellow.ai partner app - iOS and Andriod
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2
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380
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May 25, 2023
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Is email ticketing will work in orchestrator bot?
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0
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391
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May 17, 2023
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End user inactivity in queue
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1
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388
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May 11, 2023
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If the agents keeps themselves are available and forgets to log out, will they be auto logged out after a period or status gets changed as away?
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0
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380
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May 11, 2023
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In the system variables we have sentiment analysis how we can use it?
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2
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489
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April 18, 2023
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Is it possible to change the pre-defined text "Error while uploading"
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2
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413
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April 18, 2023
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Is it Possible to Extract entire Chat dump of all the conversation between live agents & users
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0
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418
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April 18, 2023
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Is there any way we can create live agent ticket depend on the specific mail id /user name of the agent?
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7
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484
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April 17, 2023
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Telegram Channel
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4
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397
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April 17, 2023
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Auto-close Chat Tickets
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2
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401
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April 14, 2023
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Create a ticket with a particular email id
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3
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420
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April 13, 2023
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Acceptable file formats for the inbox attachment functionality
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3
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413
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April 11, 2023
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How long will it take to automatically mark the ticket as closed from queue chat
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3
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434
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April 11, 2023
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How to send chat transcripts from Inbox to a Backend
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2
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403
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April 6, 2023
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How do we pass clickable url while raise ticket to inbox ? we can pass the string, but not clickable as of now
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2
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322
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April 5, 2023
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Inbox Video Calling analytics
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2
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375
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March 31, 2023
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Display Estimated Wait Time for users in queue
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1
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354
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March 30, 2023
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Can the auto-assignment of Email tickets happen based on the type of email query?
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3
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355
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March 29, 2023
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Under what category a ticket will fall, if it is raised inside working hours and all the agents are offline
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3
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413
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March 22, 2023
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How can we know the reason why conversation goes to missed chats in Prod Env?
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5
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383
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March 21, 2023
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Do we have any filter option in chat analytics?
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4
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412
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March 21, 2023
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Trigger same live agent
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3
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396
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March 17, 2023
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Handling Queue Positioning inside flow
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3
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421
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March 17, 2023
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Inbox analytics report filter
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1
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441
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March 17, 2023
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Can we use alias agent name in our Inbox?
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1
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407
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March 15, 2023
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Canned response for user with only inbox agent & analytics subscription
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1
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396
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March 15, 2023
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Data Masking in Inbox
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0
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392
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March 10, 2023
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User details in manually raised ticket
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6
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516
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March 7, 2023
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How can we prioritise the ticket in queue based on the priority
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3
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352
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March 6, 2023
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