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Can we change the inbox agent feedback rating to thumbs up/down/ emoji?
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3
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453
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June 9, 2023
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Inbox Analytics & Integrations
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1
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443
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June 2, 2023
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Is this possible to send the user message to the client system using Yellow.ai API?
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1
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483
|
June 1, 2023
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Inbox Ticket Management
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3
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530
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May 26, 2023
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Re-Open previous chat creates new ticket
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1
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464
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May 26, 2023
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Session time out for the yellow.ai partner app - iOS and Andriod
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2
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402
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May 25, 2023
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Is email ticketing will work in orchestrator bot?
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0
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419
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May 17, 2023
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End user inactivity in queue
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1
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412
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May 11, 2023
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If the agents keeps themselves are available and forgets to log out, will they be auto logged out after a period or status gets changed as away?
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0
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401
|
May 11, 2023
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In the system variables we have sentiment analysis how we can use it?
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2
|
500
|
April 18, 2023
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Is it possible to change the pre-defined text "Error while uploading"
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2
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429
|
April 18, 2023
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Is it Possible to Extract entire Chat dump of all the conversation between live agents & users
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0
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440
|
April 18, 2023
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Is there any way we can create live agent ticket depend on the specific mail id /user name of the agent?
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7
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533
|
April 17, 2023
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Telegram Channel
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4
|
423
|
April 17, 2023
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Auto-close Chat Tickets
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2
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435
|
April 14, 2023
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Create a ticket with a particular email id
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3
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440
|
April 13, 2023
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Acceptable file formats for the inbox attachment functionality
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3
|
440
|
April 11, 2023
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How long will it take to automatically mark the ticket as closed from queue chat
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3
|
493
|
April 11, 2023
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How to send chat transcripts from Inbox to a Backend
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2
|
451
|
April 6, 2023
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How do we pass clickable url while raise ticket to inbox ? we can pass the string, but not clickable as of now
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2
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357
|
April 5, 2023
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Inbox Video Calling analytics
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2
|
403
|
March 31, 2023
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Display Estimated Wait Time for users in queue
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1
|
424
|
March 30, 2023
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Can the auto-assignment of Email tickets happen based on the type of email query?
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3
|
378
|
March 29, 2023
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Under what category a ticket will fall, if it is raised inside working hours and all the agents are offline
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|
3
|
432
|
March 22, 2023
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How can we know the reason why conversation goes to missed chats in Prod Env?
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5
|
399
|
March 21, 2023
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Do we have any filter option in chat analytics?
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4
|
448
|
March 21, 2023
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Trigger same live agent
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3
|
441
|
March 17, 2023
|
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Handling Queue Positioning inside flow
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3
|
454
|
March 17, 2023
|
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Inbox analytics report filter
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1
|
469
|
March 17, 2023
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Can we use alias agent name in our Inbox?
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|
1
|
429
|
March 15, 2023
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