|
Alert message configuration in case of user inactive
|
|
3
|
410
|
January 18, 2023
|
|
[Inbox] For what cases is a user marked inactive?
|
|
1
|
515
|
January 13, 2023
|
|
Getting attachment link and update in inbox custom fields
|
|
0
|
406
|
January 11, 2023
|
|
Blocking multiple chats
|
|
6
|
485
|
January 10, 2023
|
|
Is it possible to restrict the email ticket creation for the particular email id in the cloud platform?
|
|
3
|
368
|
January 10, 2023
|
|
Hey, is there any system variable which can give us the availability of agents?
|
|
1
|
420
|
January 4, 2023
|
|
Reactive notification agent 24hours flagging
|
|
7
|
543
|
January 2, 2023
|
|
Ticket closed due to session ended for whatsapp channel
|
|
1
|
358
|
January 1, 2023
|
|
Images Not Appearing In Email Templates
|
|
2
|
470
|
December 27, 2022
|
|
How to download conversation / chat url (public) for all the users in last 1 year from app.ym platform
|
|
0
|
353
|
December 27, 2022
|
|
Ticket-created and ticket-missed event is missing
|
|
2
|
342
|
December 23, 2022
|
|
Email ticketing default message is not working
|
|
1
|
451
|
December 22, 2022
|
|
Event for ticket created and directly assigned
|
|
5
|
442
|
December 22, 2022
|
|
How can we integrate channel email to group email on gmail
|
|
2
|
360
|
December 21, 2022
|
|
Can we export all agent data including those that have been deleted
|
|
4
|
391
|
December 21, 2022
|
|
Outside working hours in App platform
|
|
5
|
526
|
December 19, 2022
|
|
Getting Attachment value for email ticketing on App
|
|
0
|
373
|
December 15, 2022
|
|
API for marking chat as resolved
|
|
2
|
421
|
December 14, 2022
|
|
Live agent translation facing issue - Inbox
|
|
5
|
535
|
December 9, 2022
|
|
CSAT Feedback in Chats Archive inbox cloud.yellow.ai
|
|
9
|
584
|
December 7, 2022
|
|
Live agent Issues
|
|
1
|
329
|
December 7, 2022
|
|
No Active Generic Live Chat Integration Found
|
|
5
|
363
|
December 6, 2022
|
|
Email ticketing- Is it possible to stop the auto email response send to particular domain
|
|
2
|
374
|
December 6, 2022
|
|
Can we enable bot/live agent flow to a secondary whatsapp number?
|
|
1
|
321
|
December 2, 2022
|
|
How to capture the contact creation event on inbox module
|
|
1
|
352
|
December 2, 2022
|
|
Inbox inactivity trigger issue
|
|
7
|
548
|
December 1, 2022
|
|
How to setup inbox
|
|
3
|
434
|
December 1, 2022
|
|
Trigger event on ticket timeout
|
|
8
|
572
|
December 1, 2022
|
|
Do we scan the file/attachment that is being sent by the customer before it reaches to the agent?
|
|
7
|
535
|
November 30, 2022
|
|
Inbox - Is it possible to change the priority of the ticket by the agent/Inbox Admin once the ticket is raised?
|
|
3
|
439
|
November 29, 2022
|