|
Do we have any word limitations in IOS platform app for Live agent to respond back?
|
|
1
|
95
|
April 5, 2024
|
|
Inbox - Can ticket tag flow to client CRM?
|
|
0
|
106
|
March 14, 2024
|
|
Error on Agents Dashboard | Not responding
|
|
2
|
285
|
November 30, 2023
|
|
Is this possible?
|
|
2
|
401
|
August 3, 2023
|
|
Inbox queries with respect to E-mail ticketing, inactivity and dashboard
|
|
1
|
318
|
August 1, 2023
|
|
Inbox Agent Assist and past Whatsapp Chats
|
|
0
|
333
|
June 21, 2023
|
|
Can we change the inbox agent feedback rating to thumbs up/down/ emoji?
|
|
3
|
334
|
June 9, 2023
|
|
Inbox Analytics & Integrations
|
|
1
|
333
|
June 2, 2023
|
|
Inbox Ticket Management
|
|
3
|
411
|
May 26, 2023
|
|
Re-Open previous chat creates new ticket
|
|
1
|
349
|
May 26, 2023
|
|
If the agents keeps themselves are available and forgets to log out, will they be auto logged out after a period or status gets changed as away?
|
|
0
|
326
|
May 11, 2023
|
|
Is it Possible to Extract entire Chat dump of all the conversation between live agents & users
|
|
0
|
365
|
April 18, 2023
|
|
Is there any way we can create live agent ticket depend on the specific mail id /user name of the agent?
|
|
7
|
422
|
April 17, 2023
|
|
Telegram Channel
|
|
4
|
340
|
April 17, 2023
|
|
Auto-close Chat Tickets
|
|
2
|
339
|
April 14, 2023
|
|
Create a ticket with a particular email id
|
|
3
|
366
|
April 13, 2023
|
|
Inbox analytics report filter
|
|
1
|
384
|
March 17, 2023
|
|
Can we use alias agent name in our Inbox?
|
|
1
|
353
|
March 15, 2023
|
|
Canned response for user with only inbox agent & analytics subscription
|
|
1
|
331
|
March 15, 2023
|
|
Custom fields for unified inbox orchestration bots
|
|
1
|
401
|
February 21, 2023
|
|
Nick name for AGENT in Yellow Inbox
|
|
4
|
345
|
February 17, 2023
|
|
Does somebody know a good way to show to customer that an inbox supervisor can block an agent trying to send a doc to the customer while in a chat? Or give the agents limited possibilities?
|
|
0
|
344
|
February 15, 2023
|
|
Maximum multiple agent login
|
|
0
|
336
|
February 10, 2023
|
|
Can the agents on chat dashboard send the stickers to the users?
|
|
3
|
353
|
January 31, 2023
|
|
If agent idle time in our mobile apps it automatically log out
|
|
1
|
377
|
January 25, 2023
|
|
Hey, is there any system variable which can give us the availability of agents?
|
|
1
|
351
|
January 4, 2023
|
|
Reactive notification agent 24hours flagging
|
|
7
|
415
|
January 2, 2023
|
|
Email ticketing default message is not working
|
|
1
|
361
|
December 22, 2022
|
|
Outside working hours in App platform
|
|
5
|
418
|
December 19, 2022
|
|
API for marking chat as resolved
|
|
2
|
356
|
December 14, 2022
|